December 18, 2018
What We Are Grateful For, Big and Small
Turkey with all the trimmings, creamy mashed potatoes, warm pumpkin pie…and top-notch in-home healthcare.
As we think about what we’re thankful for this November, we couldn’t help but think about all of our wonderful clients, and how happy we are to help them live their lives to the fullest.
We love hearing from our clients around New England & the Tri-State about how their lives have changed thanks to Privatus and the services it offers – above and beyond a typical home health care agency.
Some of our favorite stories are below…pass the stuffing!
- Speedy Responses to Client Needs
“We want to thank Privatus for the care [my husband] has received from your cohort of RNs, and for the quick responses you and Tanya provided whenever we had questions. We have a long road ahead, and are likely to call for Privatus if we need professional in-home nursing again. Further, we would recommend Privatus to anyone who needs the array of services that the firm provides.” Marie P., wife of client
- Open to Feedback Where It Matters Most – Food!
“With the specifics of Caroline’s diet, meal times at home proved to be a challenge. She expressed that she had lost a significant amount of weight at the rehab facility and was scared to lose more after coming home. Through no fault of their own, the aides were unfamiliar with how to prepare foods for her in thick liquid form and needed some coaching. I am happy to say they were very open to this and welcomed any feedback. I came in and did a hands-on demonstration teaching them how to use the food processor and grind things up to be added to her smoothies. A few days later I had a conversation with Caroline’s sister to update her, and one of the first things she said was, ‘Caroline loved the breakfast smoothie her aide made today!’” – Krystal V., Lifestyle Concierge
- Comfort When You Need It Most
“My mother was under 24 hour hospice care with Privatus in NYC. Each aide that came to care was sincere and caring; and just by their character and personality I was at ease knowing she was in good hands and care when I was not around. Thank you Privatus in making a trying time somewhat less stressful, your aides were a blessing…” – Donny M., relative of a client
- Passionate Caregivers
“John R, RN was recently chosen as our July Nurse of the Month by Marjorie and Tanya for exceptional commitment to our clients and for his top notch nursing skills on a very complicated case. I had the pleasure of meeting John today to present him with his award. He was very moved by our gesture and commented that he loves what he does. He also shared that he especially enjoys working for Privatus because ‘We do it right!” – Barbara G., Lifestyle Concierge
- Employees Who Are Supported To Do The Best Work Possible
“I just wanted to share a conversation that I overheard in our waiting area just now. One woman was a new employee who has been with us for about a month. Her quote exactly: ‘I will never stop working for your company. I love your company. Believe me, I’ve worked for other agencies before and you guys are the only ones who acknowledge us as home health aides. Others just see us as making money for them, the next Medicaid case. But you see us as people.’” – as told by Krystal V., Lifestyle Concierge