Our Commitment to Accessibility
Privatus Care Solutions, Inc. is committed to ensuring that our website and digital communications are accessible to all individuals, including people with disabilities. As a provider of private nursing and home health aide services, we serve clients of all abilities, and we believe that access to information about our services should be equally available to everyone.
We are working to ensure that our website substantially conforms to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, the recognized standard for web accessibility.
ADA Compliance Disclaimer
We make good-faith efforts to maintain a website that is accessible to individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable federal and state accessibility requirements. While we strive for full conformance, some content on our site may not yet meet all WCAG 2.1 Level AA standards.
We are actively working to identify and resolve any gaps, and we welcome feedback from users who encounter barriers while using our website.
Our Ongoing Efforts
We regularly review our website using a combination of automated tools and manual testing to identify and address accessibility issues. As part of this ongoing process, we are:
- Improving page structure, headings, and labels to support navigation with assistive technologies such as screen readers
- Reviewing color contrast ratios, form fields, buttons, and interactive elements to meet perceivability and operability standards
- Adding descriptive alternative text to images throughout the site
- Ensuring that all video and audio content includes captions or transcripts where applicable
- Working to make PDFs, intake forms, and other documents available in accessible formats upon request
- Training our staff to assist individuals who need information in alternative formats
Assistive Technology Compatibility
Our website is designed to be compatible with common assistive technologies, including:
- Screen readers (such as JAWS, NVDA, and VoiceOver)
- Screen magnification software
- Keyboard-only navigation
- Voice recognition software
We recommend using an up-to-date browser and the latest version of your assistive technology for the best experience.
In-Person & Service Accessibility
Our commitment to accessibility extends beyond our website. As a home health services provider, we are dedicated to accommodating the needs of all clients in our care. If you require communication in an alternative format — such as large print, audio, or a language other than English — please let us know and we will make every reasonable effort to accommodate your request.
Having Trouble Using Our Website?
If you experience difficulty accessing any part of our website, need help scheduling a consultation, or require any information in an alternative format, we want to help. Please contact us using any of the following methods:
Phone: (617) 275-4050 (during regular business hours)
Email: contactus@privatuscare.com
Mail: Privatus Care Solutions, 25 Burlington Mall Rd, Ste. 415, Burlington, MA 01803
When You Contact Us, Please Tell Us:
- The web page or specific content you were trying to access
- The difficulty or barrier you experienced
- The assistive technology or browser you were using, if applicable
- The best way to reach you
We will work with you to provide the information you need in a timely manner and to improve the accessibility of the page or feature you identify.
Feedback
We welcome your feedback on the accessibility of our website. If you have suggestions for how we can improve access for all users, please contact us using the methods listed above. Your input helps us better serve our entire community.
We aim to respond to accessibility feedback within 2 business days.
Third-Party Content
Our website may contain content or tools provided by third-party services (such as online scheduling platforms, payment portals, or embedded maps). While we work with vendors who share our commitment to accessibility, we cannot guarantee that all third-party content meets WCAG 2.1 Level AA standards. If you encounter an accessibility barrier on a third-party feature, please contact us and we will do our best to provide an alternative means of access.
Formal Accessibility Grievance Process
If you are not satisfied with our response to an accessibility concern, you may file a formal complaint with:
U.S. Department of Justice, Civil Rights Division
950 Pennsylvania Avenue NW
Washington, D.C. 20530-0001
ADA Information Line: 1-800-514-0301 (voice) | 1-833-610-1264 (TTY)
Website: www.ada.gov